FAQ.md

@@ -125,4 +125,12 @@ execvp(/var/spool/sge/silvertipshark/job_scripts/<job_id>, "/var/spool/sge/silve
 ````  
 
 **Is there a backup for the /exports directory**  
-* No the isilon storage has no backup, there is no way to retrieve the files, Its is your own responsibility to backup your files on Shark.
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+* No the isilon storage has no backup, there is no way to retrieve the files, Its is your own responsibility to backup your files on Shark.  
+
+**I can not log into shark with my RESEARCHLUMC\username**  
+
+In the email send to you the username has RESEARCHLUMC\username as an username construction.  
+This only works if you login into a windows workstation attached to the RESEARCHLUMC domain  
+or if you change your password on the change password site https://passwd.researchlumc.nl/  
+For all shark related usernames DO NOT use the RESEARCHLUMC\username construction leave the RESEARCHLUMC\ out,  
+hence your username for shark and the SSH jumpserver is : username
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